Your path to compensation

We handle everything start to finish

Find My Agreements
Simple process

How it works in 3 simple steps

You don’t need paperwork. Just enter a few details and we’ll do the rest.

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We find your agreements

Our system connects to trusted credit reference agencies and vehicle databases. This helps us find all car finance agreements in your name, even old ones or ones under a previous address or surname.

We take the wheel

Once you give us a few basic details, we get to work. Your car finance history is pulled together in seconds, including older agreements going back as far as 2007.

We build your case

Your agreements are reviewed by our specialist legal partners. They collect evidence, deal directly with the lender, and fight for your compensation, all on a no-win, no-fee basis.

What to expect

The claims process, step by step

Day 1–2

Letter sent

Our legal partners contact your lender and submit the claim on your behalf.

Day 14

Lender response

Your lender should reply or acknowledge the complaint within two weeks.

Week 8

FCA delay notice

Lenders can pause handling these complaints until 4 December 2025, as allowed by the FCA.

4 December 2025

Final ruling

The Financial Conduct Authority will release its final findings, and the claim process will move forward based on those results.

faq

Common questions about car finance claims

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How can I track the progress of my car finance claim?

Our PCP specialists will keep you updated at every stage, ensuring your car finance refund remains on track.

You’ll receive regular progress updates and always know exactly where your claim stands.

Has the number of car finance complaints to the Ombudsman increased?

Complaints about mis-sold car finance have surged following the recent scandal.

If you believe you’ve been affected, don’t wait — start your claim today.

How do I raise a complaint about car finance mis-selling?

You can start your complaint by using our Car Finance Claims Check tool or by getting in touch with our team directly.

We’ll guide you through every step to ensure your claim is handled quickly and efficiently.

Why are car finance companies issuing refunds?

Refunds are being paid out following the FCA’s investigation into widespread mis-selling.

The findings revealed that lenders unfairly profited through hidden commissions and inflated interest rates.

As a result, many customers are now entitled to compensation.

What is the FCA car finance scandal?

The car finance scandal exposed widespread mis-selling, including hidden commissions and inflated interest rates.

These unfair practices have triggered thousands of compensation claims.

Use our Car Finance Checker to find out if you’re eligible.

How long does the car finance claims process take?

Most claims are resolved within a few months, though the timeline can vary depending on the lender.

Once approved, refunds are typically paid out within a few weeks.

Am I eligible to claim compensation for mis-sold car finance?

You could be entitled to car finance compensation.

If your car finance agreement was mis-sold, you may be eligible for compensation. Common issues include undisclosed fees, unclear contract terms, and inflated interest rates.

Final step

Check if you’re owed money for mis-sold car finance

Whether it’s a well-known bank or dealership finNo paperwork needed. It only takes a minute to see if you're eligible, and you won’t pay a penny unless your claim is successful.

Find My Agreements now