Privacy Policy

1. GENERAL

ReclaimCarFinance.org.uk is a trading style of Evans Hughes Ltd (company number: 12573301), registered at 128 City Road, London, United Kingdom EC1V 2NX ("we", "us", "our"). We are committed to protecting and respecting your privacy.

For the purposes of UK data protection legislation, Evans Hughes Ltd is the data controller. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are registered with the Information Commissioner's Office (ICO) under registration number: ZA754708.

Please read this policy carefully to understand how we collect, use, and store your personal data.

Contact details:
Trading Name: Evans Hughes Ltd t/a ReclaimCarFinance.org.uk

Email: info@evanshughes.co.uk

Phone: 0330 053 2626

Address: 128 City Road, London, United Kingdom EC1V 2NX

2. PERSONAL DATA WE COLLECT

Information you submit via forms on our website, including your name, email, telephone number, and details of your enquiry.
Information collected during telephone enquiries, including your name, address, email, phone number, and details relating to your potential claim.
If you pursue a claim for mis-sold vehicle finance, we may conduct a soft credit check using Experian or Equifax. This does not affect your credit score and will help us identify historic finance agreements.
With your consent, we may share your information (including name, DOB, address, and contact details) with Valid8 IP Ltd and/or Valifi Ltd for eligibility assessment and credit checks.
Technical data from visits to our website, such as IP address, browser type, and usage statistics.

Cookies and Tracking
We use cookies to distinguish users and improve the site experience. See our Cookies Policy for more detail.

3. PURPOSES AND LAWFUL BASES FOR PROCESSING

PurposeLawful BasisResponding to your enquiriesConsent / Legitimate InterestConducting soft credit checksConsentRecommending legal representationConsent / Explicit Consent (if health data is shared)Sharing relevant vulnerability or health data with partnersExplicit ConsentCustomer feedback & satisfaction surveysConsentLegal and regulatory complianceLegal ObligationInternal monitoring and quality controlLegal Obligation / Legitimate InterestWebsite security, troubleshooting and analyticsLegitimate Interest / Legal ObligationNotifying you of policy or service changesLegal Obligation

4. THIRD PARTIES WE SHARE DATA WITH

Panel solicitors
Valid8 IP Ltd / Valifi Ltd (for eligibility checks)
Customer service providers
Technology service providers (e.g. CRM, cloud hosting, email)
Professional advisors and legal counsel
Regulatory authorities (FCA, ICO, HMRC) when legally required
Third parties involved in a business sale, restructure or acquisition

Sensitive personal data (e.g. health, vulnerability) is only processed or shared with your explicit consent.

5. FAILURE TO PROVIDE DATA

If we require data to provide our services and you fail to supply it, we may not be able to proceed with your inquiry or claim.

6. MARKETING

If you consent, we may contact you with updates or marketing materials. You can opt out at any time by:

Clicking the unsubscribe link in any email
Emailing us at info@evanshughes.co.uk

We will not send marketing communications more than two years after your last opt-in.

7. MONITORING & RECORDING

We record phone calls, emails, and web enquiries for compliance, training, and quality control. These are retained for a minimum of 12 months or longer where required.
Our offices may use CCTV for safety and security purposes.

8. YOUR RIGHTS UNDER UK GDPR

You have the following rights:

Access – request a copy of your data
Rectification – correct inaccurate data
Erasure – request deletion of data under certain conditions
Restriction – limit how your data is processed
Portability – transfer your data elsewhere
Object – to certain uses including direct marketing
Informed – to be clearly informed about data usage

It’s important that your data is accurate. Please notify us of any changes.

9. DATA SUBJECT ACCESS REQUESTS (DSARs)

You may request:

Confirmation that we are processing your data
A copy of the data we hold
Supplementary information about its use

Requests will be fulfilled within one month, unless an extension is justified. Identity verification may be required. In most cases, this is free, but a reasonable fee may apply for excessive or repeated requests.

10. DATA SECURITY

We use robust physical, technical, and administrative safeguards to protect your data. While we do our best to protect your data, internet transmissions are never completely secure, and use of the site is at your own risk.

11. CHANGES TO THIS POLICY

We may update this policy at any time. Changes will be posted on this page. If changes affect how your data is used, we will notify you and seek consent where required.
Last updated: 30 April 2025

12. CONTACT US

If you have any questions or concerns about this policy or your data rights, please contact:
Data Protection Lead
Email: info@evanshughes.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
👉 https://ico.org.uk/global/contact-us

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